Help Center

Frequently Asked Questions

If the following does not provide you with the answer to your inquiry, don't hesitate to contact us, we will be glad to help you.

How do I buy Bitcoin?

  1. Go to "Buy/Sell"
  2. Select the amount you wish to buy
  3. Choose the wallet you want to fund
  4. Choose your funding method
  5. Confirm your order and click "Buy"

How do I sell Bitcoin?

  1. Go the "Buy/Sell"
  2. Select the "Sell Bitcoin" tab
  3. Choose the amount you want to sell
  4. Choose the wallet to sell from
  5. Choose the account to fund
  6. Confirm your order and click "Sell"

How do I send Bitcoin?

  1. Click on "Send/Request"
  2. Enter the amount to send
  3. Enter the recipient's Bitcoin or email address
  4. Add a note
  5. Click "Send Bitcoin"

How do I Request Bitcoin?

  1. Click on "Send/Request"
  2. Click on the "Request Bitcoin" tab
  3. Enter the amount to request
  4. Enter the sender's Bitcoin or email address
  5. Add a note
  6. Click "Request Bitcoin"

How do I deposit money into my account?

  1. Click on "Deposit/Withdraw" link
  2. Click on the "Deposit" button for the account you wish to deposit funds to
  3. Fill up the short form
  4. Click Submit

How do I deposit Bitcoin into my account?

  1. Click on "Deposit/Withdraw" link
  2. Click on the "Deposit" button for the Bitcoin account you wish to deposit funds to
  3. Select the Bitcoin address to send Bitcoin to
  4. Enter or Scan the Bitcoin address into your wallet and submit

What is the future of Bitcoin

Bitcoin is a ground-breaking protocol, capable of changing how we buy and sell goods and even more, including the way we vote, identify ourselves, support causes, and have a huge impact on the world economy. We are at the bringe if incredible innovations.

Can I use Bitcoin anonymously?

It is not completely anonymous, but offers a great level of privacy together with transparency. It's not as anonymous as hard-cash, but its significantly more than credit card or bank transactions. Also, there are tools available and under development that promote privacy through Bitcoin, as well as technologies to protect against financial corruption and voting systems.

Can I walk into a store and buy using Bitcoin?

Yes. Real stores are starting to accept Bitcoin as a payment currency, and its number increases by the day. Many online services offer convenient applications for both the consumer and the store to buy and sell very easily using Bitcoin. Now you can find many ATMs selling Bitcoin, but the number of 2-way ATMs (the ones that sell and buy) is increasing.

What is Bitcoin Mining?

Similar to gold mining, Bitcoin mining is the process by which you digitally dig for Bitcoin, by running special scripts with algorithmic equations and hash functions that verify transactions on the blockchain. This process allows the confirmation of transactions, and adds new Bitcoin to the blockchain, and as a reward the miner receives Bitcoin.

i-Payments deposit and withdrawal restrictions

i-Payments does not allow withdrawal in the form of refund (This means that any request for earnings to be withdrawn via the same credit card used to initially deposit the money is not allowed. This is in line with the policies implemented by our acquiring bank. Instead, we suggest you to process withdrawals via bank transfers and/or other withdrawal methods  except for i-Payments.)

i-Payments only allow a maximum of USD 5,000 per deposit/transaction.